Refund policy

Thank you for shopping with us. Because our products are digital assets delivered instantly via internet download, we maintain a strict refund policy to protect our intellectual property.

Please read our policy carefully before completing your purchase.

1. All Sales Are Final: Due to the immediate, digital nature of our products (including digital planners, trackers, journals and templates), all sales are 100% final, non-returnable and non-refundable.

Once purchase is completed and the digital download link is generated or accessed, the product is considered "opened", "accessed' and consumed. We cannot offer refunds, store credits, cancellations or exchanges under any circumstances for change-of-mind purchases. 

2. Customer Compatibility Responsibility: It is the buyer's responsibility to ensure compatibility before purchasing.

Please carefully rad the product descriptions, dimensions, layouts and system requirements listed on the product page.

Our digital products are designed for personal use and typically require third-party applications (such as GoodNotes, Notability, Xodo or Adobe Acrobat) on a compatible device (like iPad, tablet, or computer).

We do not issue refunds if you do not have the required software, device, or technical knowledge to use the files.

3. Exceptional Circumstances (Technical Support): While we do not offer refunds, we are fully committed to ensuring you receive a perfectly functional product.

Corrupted or Broken Files: If you experience a technical issue, such as a broken hyperlink within a planner or corrupted file download, please contact us within 14 days of your purchase.

Our Remedy: We aim for your satisfaction that's why we will immediately troubleshoot the issue and provide you with a fresh, corrected replacement link or file at no additional cost.

4. Contact Us: If you have any questions about this policy, or if you need assistance with a file you have purchased, 

Please reach out to our customer support team at shopdoodlemedia@outlook.com

We typically respond to all support inquiries within 24-48 business hours. Thank you